The Da Nang international airport continues securing its first position in Viet Nam in terms of providing the best service quality, according to a survey conducted among 21,000 passengers in the fourth quarter of 2017.

Passengers at the Da Nang international airport

The survey, conducted by the Civil Aviation Authority of Viet Nam (CAAV) at Viet Nam’s three largest international airports of Noi Bai (Ha Noi), Tan Son Nhat (Ho Chi Minh City) and Da Nang (Da Nang), found that Da Nang airport topped the list with a score of 4.19 points, followed by Noi Bai with 4.13, and Tan Son Nhat with 3.96.

It evaluated passengers’ satisfaction over the attitude of the check-in staff, wifi quality, departure terminal area, way-finding and sign guidelines, and taxi availability and prices, amongst other criteria.

The survey revealed that the attitude of check-in officials at the 3 airports was ranked first with 4.34 points, but the wifi quality at the departure terminal area and the waiting longue was ranked bottom with 3.72 points and 3.73 points, respectively.

According to the CAAV, Vietnamese airlines conducted over 150,000 flights in the first six months of 2018, a year-on-year rise of 9 percent. They served 35.4 million passengers in the period, up 16.8 percent.

Seventy-one foreign airlines from 28 countries and territories and three Vietnamese airlines namely Viet Nam Airlines, Vietjet Air and Jetstar Pacific are operating over 140 regular international routes and charter flights from/to Hanoi, Ho Chi Minh City, Da Nang, Nha Trang, Phu Quoc, Hai Phong, Da Lat, Can Tho and Dong Hoi.

In the domestic market, Viet Nam Airlines, Vietjet Air, Jetstar Pacific, and Vasco are operating 47 routes connecting Ha Noi, Da Nang and Ho Chi Minh City with 18 domestic airports.

In January-June, Vietnamese airlines conducted more than 150,000 flights, up 19% against the same period last year. The number of on-time flights was 129,000, accounting for 86.1%.

(Source: VNA/ DA NANG Today)