Da Nang has till date deployed a combined total of 1,786 online public services at levels 3 and 4.
During the January – September period, the city received 9,044 out of the total 51,754 online public service records at level 3 (17.48%) and 71,666 out of the 96,592 at level 4 (74.19%).

In the third quarter of this year, the rate of handling online public service dossiers sharply increased. Specifically, there were 5,861 out of the 9,879 dossiers at level 3 (59.33%) and 35,743 out of the 37,064 ones at level 4 (96.44%).

In order to deploy online public services at levels 3 and 4, the municipal People's Committee is piloting the use of enterprise databases and the connection with the national database on population to serve administrative procedures and be ready to put it into use under the plan adopted by the Vietnamese Ministry of Public Security.

According to guidelines laid out by the Vietnamese government, online public services in the country are categorised into four levels, depending on the range of tasks that can be performed digitally.

The first level comprises public services that provide online access to all information regarding such services as procedures, required papers, deadlines, fees and service charges.

Public services in the second level meet all criteria of the first group, in addition to allowing users to download forms and sample documents to be filled out at home before they are submitted to competent authorities.

The third level includes public services of the second group that also allows online submission of the papers, while still requiring users to pay fees and service charges at the relevant government bodies.

Public services falling into the fourth level are those in the third group that have an integrated online payment system. Processed papers are sent to users via mail or the Internet without requiring their presence at a public body at any stage during the procedure. Service payments can be settled online at the fourth level.

Reporting by T. HUY – Translating by A.T