Since the start of December 2014, 5 of Da Nang’s administrative agencies have given apologies in writing to 171 local organisations and individuals for delays in handling their administrative dossiers. 

The apologies were signed by the heads of these agencies and they were enclosed with the results.

The municipal Department of Home Affairs will keep a close eye on cases of delays in handling administrative dossiers.

Handling administrative procedures at a local agency

The implementation of the regulations about apologies in writing for delays in returning results has been listed in the criteria for the Provincial Public Administration Reform Index 2014 rankings which will be announced soon.