Following recent approval by the Da Nang People's Committee, a free hotline (0511) 1022 has been put into operation for local residents to have their questions answered by the city authorities, even in the English language.

The hotline service aims to provide such information as the city’s administrative procedures, its regulations and policies, any natural disaster forecasts, and about the local economy, culture and tourism.  In addition, opinions and feedback contributed by locals are welcomed through this channel.

The operators of the new hotline (Photo: VNA)

Users of local landline phones are only required to dial 1022, whilst those ringing from landlines registered in other localities or mobile phones must dial 0511 1022.  The call charge to this hotline is the same as for any other landline number, whilst ask-to-answer services are free of charge.

Currently, switchboard operators are on duty from 7.30am - 5.30pm every day.  Those who call the hotline at other times of day can select the recording mode, and switchboard operators will ring them back the next morning to answer their questions.