According to a spokesperson for the Da Nang Public Service Information Centre, starting from this month, local residents and visitors can ring the free hotline (0511) 1022 to report any food safety and hygiene problems in the city.  Conversations can be conducted in Vietnamese or English.

Switchboard operators at the Public Service Information Centre (Photo: VNA)

The hotline can explain to callers the city-issued policies and guidelines, as well as decisions and conclusions made by the local authorities, regarding food safety and hygiene.

In addition, it will help the local food safety and hygiene inspection teams and other relevant agencies to speedily detect and handle any violations found at local food trading and processing establishments.  Also, opinions and feedback contributed via the hotline will be welcomed.

Users of local landline phones need only dial 1022, whilst those ringing from mobile phones or landlines registered in other localities must dial 0511 1022.  The call charge to this hotline is the same as for any other landline number, whilst ask-to-answer services are free of charge.

Currently, switchboard operators are on duty from 7.30am - 9.00pm every day.  Those who call the hotline at other times of day can select the recording mode, and switchboard operators will ring them back the next morning to answer their questions.