On Thursday, Da Nang People’s Committee (PC) Vice Chairman Dang Viet Dung and representatives from the city’s Tourism Department discussed measures for handling complaints from visitors to the city. 

Local residents and visitors at the My Khe beach

Discussions focussed on tightening the State management of tourism activities along Nguyen Tat Thanh and at local spiritual tourism sites.

The city’s Tourism Department proposed that the district-level authorities should be responsible for dealing with complaints from domestic and foreign visitors about security-related issues in their locations.  In addition, municipal inter-disciplinary inspection teams for resolving complicated matters should also be established.  Meanwhile, visitor complaints about the prices or quality of local tourism services should be handled by the municipal Department of Industry and Trade, whilst the municipal Department of Transport should be in charge of solving matters relating to tourism transport services.

It was also suggested that the municipal Department of Natural Resources and the Environment should develop specific plans for collecting litter from protected forests in the districts of Thanh Khe and Lien Chieu.  Meanwhile, the local authorities must resolve the problems of fish-selling on pedestrian sidewalks, illegal street vendors, and coracles anchoring illegally.

Drafts of the city’s regulations about the management of local spiritual tourism activities are expected to be submitted to the city’s PC for approval in early December.

Vice Chairman Dung remarked that the plans for tightening the management of local beaches along Nguyen Tat Thanh should be taken into account in order to ensure that these regulations will also be applied to beaches along the Truong Sa-Vo Nguyen Giap-Hoang Sa route.

The city leader also highlighted the importance of combining modern tourism with tours to local traditional craft villages, organising more festivals and events in the city, and creating more public utilities to satisfy the increasing demands of local residents and visitors.  He also asked for the problem of illegal street vendors to be completely resolved by later this month.