Starting in early October 2016, birth certificates, health insurance cards and residence papers for newborn babies in Da Nang have been delivered directly to their homes.

The Chairman of the Hoa Hai Ward PC, Mr Nguyen Van Hien, (left) presenting newborn baby’s documents

Highly lauded by the general public, the service is applied for local newborn babies whose births are registered by their relatives within 60 days, in accordance with Viet Nam’s laws on civil status.

Under the country’s previous regulations, the relatives of newborn babies were required to receive the birth certificates from the headquarters of the district or ward-level People’s Committees.

The new meaningful service aims to help local residents save time and travel expenses, as well as demonstrates a friendly local government which operates for the benefit of citizens.

Ms Nguyen Thi Hoa from Ngu Hanh Son District’s Hoa Hai Ward could not hide her emotions as she welcomed the leaders of the ward authorities into her home for celebration of her child’s first full month of life. 

Ms Hoa said that after the delivery of the baby, she felt very worried about how to complete the necessary procedures to get the documents for her newborn baby.  Fortunately, in addition to directly handing over the documents mentioned above, the guests presented flowers to Ms Hoa and her husband to congratulate them on welcoming their new family member.

Such a meaningful service is one of the city’s great efforts to accelerate its administrative reforms more effectively, thereby creating a deeper connection between the local authorities and local citizens.  It also reflects the sense of responsibility the local authorities are showing to local newborn babies. 

Another local meaningful policy that reflects the local government’s sincere care for the community is that representatives from the commune-level authorities always visit the funeral ceremonies for the deceased.  These public servants extend their sincere condolences to the families of the dead over their unexpected passing, and encourage them to overcome their emotional trauma and continue with their lives. 

In addition, local government employees who are in charge of handling administrative procedures do their utmost to shorten the time to grant death certificates for the families of the deceased.