The Department of Planning and Investment has debuted an additional of five online public services at levels 3 and 4 under its jurisdiction, namely the establishment and operation of enterprises, basic construction, investment in Viet Nam, foreign non-governmental aid and official development assistance (ODA) investment.

As for the direct format, the implementation of administrative procedures at the one-stop-shop site owned by the Department of Planning and Investment at the municipal Administration Centre.

With regard to online handling, corporate registration and operation procedures must be submitted to the National Business Registration Portal at http://dangkykinhdoanh.gov.vn or the Da Nang Public Services Portal at https://dichvucong.danang.gov.vn.

The aspects of basic construction, investment in Viet Nam; foreign non-governmental aid, and ODA investment paperwork is made via https://dichvucong.danang.gov.vn.

According to guidelines laid out by the Vietnamese government, online public services in the country are categorised into four levels, depending on the range of tasks that can be performed digitally.

The first level comprises public services that provide online access to all information regarding such services as procedures, required papers, deadlines, fees and service charges.

Public services in the second level meet all criteria of the first group, in addition to allowing users to download forms and sample documents to be filled out at home before they are submitted to competent authorities.

The third level includes public services of the second group that also allows online submission of the papers, while still requiring users to pay fees and service charges at the relevant government bodies.
Public services falling into the fourth level are those in the third group that have an integrated online payment system. Processed papers are sent to users via mail or the Internet without requiring their presence at a public body at any stage during the procedure. Service payments can be settled online at the fourth level.

Reporting by T. HUY – Translating by A.T