In an attempt to increase the number of tourist self-service tools and information channels, the Da Nang Department of Tourism and the city-based Hekate Technology Co to jointly officially opened Danang FantastiCity Chatbot, the first of its kind in Viet Nam.

A chatbot is artificial intelligence technology that allows a computer to communicate with people. Specifically, users can make a request orally or by typing, and the chatbot will automatically and quickly find the right answer.

The Danang FantasiCity chatbot, in both Vietnames and English, is attached to the Danang FantasiCity fanpage. Accessing it simply involves typing ‘Danang FantasiCity’ on Facebook or visiting https://visitdanang.com.vn/vi/. Users can also quickly scan the code at tourist centres of popular destinations without downloading it.

The application allows visitors to search key information on attractions, things to do, events, accommodation, cuisine, Automatic Teller Machines (ATM), public rest-stops, necessary hotlines, weather forecasts, and other Good-to-know information.

Notably, Danang FantasiCity chatbot boasts more optimised features compared with conventional ones. Included are signature mascots, the newly- added Event Countdown. It helps  tourists avoid missing out on any on-going or future events, E-coupon with real-time discount information, good integration with various social networking sites, and notifications of upcoming events.

Since its trial operation in last November, the chatbot has received positive feedback from tourists from 12 countries and territories worldwide in total.