On Saturday, the Da Nang Railway Station welcomed the first high-quality train SE19 with more than 160 passengers. This is one of a pair of high-quality trains SE19/SE20 on the Ha Noi - Da Nang route that has just been opened by Viet Nam Railways Corporation (VNR) and Ha Noi Railway Transport Joint Stock Company (Haraco) to meet demand of domestic and international tourists in terms of quality of facilities and services

The first high-quality train SE19 arrived at Da Nang Station at noon on October 21. Photo: DAC MANH

As revealed by the Haraco leaders, this is the upgrade and refurbishment of a pair of SE19/SE20 trains to create a unique brand and identity on the Ha Noi - Da Nang route. Especially, the bed compartment of the SE19/SE20 ensure a  luxurious and cozy feelings for passengfers.

Also, the air conditioning system is now equipped with an air outlet adjustment button. Along with that, the food service carriages on the SE19/SE20 trains are re-installed with interiors so that passengers always feel comfortable and friendly when enjoying meals and admiring the scenery.

For passenger carriages, there are new water heaters and bright white ceramic sanitary equipment in the washing compartment and restroom. At the same time, technical solutions are applied to eliminate the cause of bad odors from waste containers, thus bringing a clean, luxurious feeling like at a hotel.

Along with investments in equipment, Haraco has selected a team of staff from train captains to experienced service staff, good-looking appearance and good communication skills especially in English.

The ticket fares will remain the same as currently. Specifically, the SE19 train ticket price is 10% lower than the SE3, 5% lower than SE1. Accordingly, the highest ticket price at the beginning of the week is 943,000VND/ticket whilst the highest ticket price at the weekend is VND1,046,000 /ticket. SE20 has the highest ticket price of VND854,000/ticket, 10-20% lower than SE4 and 7-20% lower than SE2.

“In order for the high-quality passenger train route Ha Noi - Da Nang and vice versa to be effective, we have focused on improving the quality of customer reception and service, while also improving the quality of environmental hygiene, ensuring security and order at the Da Nang Station to create friendliness for train passengers.", Mr. Nguyen Loc Nam, the Director of Da Nang Station said.

The first passengers on train SE19 disembarked at the Da Nang Station at noon on October 21. Photo: DAC MANH

Sleepera compartment on high quality trains SE19/SE20. Photo: DAC MANH

The hot water system and bright white ceramic sanitary equipment in the washing compartment and toilet on high quality SE19/SE20 train. Photo: DAC MANH

The seaters on the SE19/SE20 trains have been upgraded cleanly. Photo: DAC MANH

Reporting by DAC MANH - Translating by A.THU