Da Nang has, over recent years, recorded many achievements in digital transformation and information technology (IT), including solutions and software from coordination between businesses and state management agencies for applications in boosting administrative reform and improving the quality of public services. Below are two typical businesses that have made many contributions to a project to develop Da Nang into a smart city with outstanding digital products, creating positive effects.

The Unitech Joint Stock Company receives the award of Top 10 enterprises providing solutions ‘Viet Nam e-Government 2020’ voted by the Viet Nam Software and Information Technology Services Association (VINASA). Photo: M.Q

Accompanying from the first days

In December 2007, the Unitech Joint Stock Company, although newly established, had to immediately seek solutions for receiving and issuing electronic documents, processing documents and the work affairs of leaders and experts of state management agencies. Mr. Su Huy, Deputy General Director of the Unitech Joint Stock Company, said that in response to urgent requirements, the company's engineers focused on perfecting the ‘Document and Administration Management’ software which was launched in early 2008. .

Over 15 years, the software has been deployed to State agencies at the provincial, city, district, ward and commune levels of Da Nang, Can Tho, Binh Thuan, Thai Nguyen and Gia Lai. The software uses artificial intelligence (AI) to suggest review content, transfer processing based on review history, and at the same time apply a search engine in text search.

Based on initial success, lots of software developed by engineers of Unitech Joint Stock Company continued to make their debut. Notable among them were online public service portal and electronic One-Stop-Shop software that have been designed and developed since 2010 to serve citizens, businesses registering for online public services and State management agencies receiving and handling administrative documents. This software has been deployed in Da Nang, Can Tho and Gia Lai.

In 2018, facing the current situation of scattered data of district-level State management offices and difficulties in inheriting, sharing, and reporting statistics to serve leaders, Unitech designed and developed District-level software that aims to create a specialized data warehouse for the entire district and support State management departments in handling specialised operations.

Unitech has deployed the software to all districts in Da Nang, district-level units in Quang Ngai and Tuyen Quang provinces. Also in 2018, specialized database software at the provincial level was launched to help departments and branches manage detailed industry data.

The above-mentioned  products brought Unitech such prestigious awards  as Top 10 enterprises providing ‘Viet Nam e-Government 2020’ solutions voted by the Viet Nam Software and Information Technology Services Association (VINASA), ‘Viet Nam Digital Transformation 2020’ award for the Database system and specialized State management software at district level awarded by the Viet Nam Digital Communications Association (VDCA), ‘Made in Viet Nam’ award 2023’ in the field of ‘Excellent digital products for Digital Government’ with UniFS Food Safety Information System organised by the Ministry of Information and Communications.

Unitech itself has also had many development strides after 16 years of establishment with 4 member companies and a staff of more than 180 people. Average revenue is VND80 billion and annual growth rate reaches 15-20%.

Smart Digital Technology Joint Stock Company (SDT) in Hai Chau District develops many solutions to serve digital government and smart city building. Photo: M.Q

Digital products serve the homeland

Although it has only been established for more than 5 years, the Smart Digital Technology Joint Stock Company - SDT has researched and developed many solutions on e-Government, digital government and smart city building to meet the needs of digital transformation for State management agencies. Among them were 10 main products and solutions with copyright certificates. Included were e-Government Development platform (Danang dGov Development Platform v2.0), Digital Citizenship platform (My Portal), LGSP data integration platform and Da Nang Smart City mobile application.

Thanks to that, the company won many awards such as ‘Viet Nam Digital Transformation 2020’ in the category of ‘Typical digital products, services, solutions for e-Government and Smart Cities’ with data integrated and shared platform - LGSP, Top 200 Viet Nam Gold Star Award 2021, contributing to helping Da Nang win the award ‘Excellent digital transformation State agency in 2022’ with the product Digital Citizen Platform (My Portal), Top Enterprises with smart digital products and Industry 4.0 solutions from the Institute of Innovation and Digital Transformation at the I4.0 Awards 2023.

With regard to the solutions developed by the company, the highlight is the Da Nang Smart City application with more than 1 million users, helping people make medical declarations, look up electricity and water bills, and view cameras online on the number of city routes, monitor air quality and daily rainfall.

Leaders, officers, civil servants and public employees at all levels can promptly monitor work, approve documents and remind them at all times and everywhere. Another product is the MyPortal digital citizen platform that has more than 260,000 people with accounts.

At the same time, SDT built and completed the Da Nang citizen database in accordance with national technical regulations to connect and exchange data with the national population database; standardize data and convert data structure from digitalized Da Nang's existing citizen data sources, including databases on the city's e-government system, household registration, records health, civil status, driver's license and social insurance.

As revealed by Mr. Tran Van Dung, Deputy General Director of SDT Company, the company possesses a team of experienced and ambitious human resources to join hands in building e-government and digital government solutions for cities and provinces to move towards a digital economy that uses more digital knowledge, helping the country grow in a quick yet sustainable manner. In particular, the company always puts a lot of effort into developing the best and most practical products for its hometown of Da Nang.

To date, the company has more than 50 people getting involved in consulting, programming, and project implementation and has established 2 branches in the capital city of Ha Noi and the southern metropolis of Ho Chi Minh City to meet the needs of development and market expansion. The company's average annual revenue is about nearly VND 18 billion and it is striving to double that number by 2024.

The company determines its goal to strive to be in the top 50 digital technology enterprises in Viet Nam, focusing all resources and intelligence to develop highly creative products and solutions, thereby significantly contributing to the formation and development of digital government, digital economy and digital society for Viet Nam, and Da Nang in particular.

Reporting by MAI QUE -  Translating by A.THU