During the peak summer travel season, domestic passenger transportation volume at Da Nang International Airport has increased higher than that recorded in the peak period before COVID-19.

Visitors at Da Nang International Airport. Photo: THANH LAN

Along with tens of thousands of passengers checking in and getting off the plane, hundreds of passengers have got into problems with baggage and travel documents.

Da Nang International Airport recommends that passengers, when buying air tickets, need to carefully read information or ask the airline's staff about the regulations on travel documents and carry-on luggage because, in many cases, passengers encounter problems with their paperwork when checking in for a flight.

As for passengers under 14 years old who do not have separate passports or accompany their parents’ passports when traveling on domestic flights must present original birth certificates. In many cases, parents who only show photocopies of original birth certificates of their children have to change flights or supplement documents, which is very time-consuming.

In addition, many passengers bring hand-carried goods that were not allowed on the plane according to regulations, so they had to leave them at the airport.

For instance, Ms. Pham Thuy Linh, 45, living in Hai Chau District said, she planned to take her 2 children to Phu Quoc during the summer vacation. However, she only brough certified copies of her children’s birth certificates, so their travel documents were rejected, affecting the family's travel plans.

Similarly, 62-year-old Le Thi Trinh, residing in Cam Le District, bought a plane ticket to Ho Chi Minh City to visit her children. She brought in her hand baggage 5 bottles of medicine weighing nearly 5 kilograms (equivalent to 5,000ml) for her grandchild. Then, she was asked to leave them at the airport because she was carrying excess liquid.

These are two of the hundreds of cases of being denied flights every day, or having to leave luggage at the airport due to problems with travel procedures at Da Nang International Airport.

According to a representative of Vietjet Air, depending on the levels of problems with identification documents, in some cases, the airline will flexibly consider and support passengers. However, passengers should note that during peak passenger period, when flights are full of passengers, if guests have problems with paperwork or come close to closing time, they will often be rejected by airlines.

Therefore, passengers are advised to prepare all necessary documents when traveling by plane. Specifically, for international flights, passengers need to have passports, visas and other documents as required by the authorities of the origin, transit and destination countries.

For domestic flights, passengers need birth certificates (for those under 14 years old), birth certificate certifications (for babies under 1 month), identity cards, chip-based ID cards, journalist card, National Assembly deputies’ cards, Party membership cards, and other identification documents.

During the flight, passengers need to follow the airlines’ instructions, including turning their electronic devices off before takeoff and landing, not opening the doors or emergency hatches of an airplane in flight, and not bringing prohibited objects on board.

The aviation industry encourages passengers to check-in online or do self-check-in at the airline's kiosks at terminals to reduce queuing time at the check-in counter.

Along with that, in order to avoid buying air tickets in the ‘golden’ time frame, but after the ticket is notified to change the flight time, passengers need to contact the ticket sellers to exchange specific information.

Mr. Phan Kieu Hung, Deputy Director of the Da Nang International Airport, said that airport security forces have been deployed and strengthened at many positions, and all stages in the service chain with the highest efforts to optimally ensure security and order at the airport during the peak summer travel season.

Reporting by THANH LAN - Translating by M.DUNG