In recent days, the number of mobile phone subscribers coming to telecommunications service providers for standardisation of information have been 2-5 times higher than it was in previous days.

Many customers come to telecommunications services in the city to carry out the standardisation of mobile subscriber information.

As recorded by our reporter at a MobiFone store on Dien Bien Phu Street on March 24, many mobile phone subscribers came very early to queue for information standardisation service.

Nguyen Ngoc Ngan, a student of the FPT Polytechnic College Da Nang in Lien Chieu District’s Thanh Khe Tay Ward, said that from 7:00 am, she came to the store to register for standardisation of information as required from the message sent by the switchboard. Although she arrived at the store early, she still had to wait in line because of a crowded number of customers.

In a similar vein, the number of mobile phone subscribers at Viettel Store on Hung Vuong Street in recent days has doubled that of previous time.

Mr. Nguyen Huynh Tai, a resident of Hoa Khe Ward, Thanh Khe District, said that although he went early, it took him more than 30 minutes to complete the standardisation of information, because the number of customers waiting was too crowded. Never before have I seen so many people rushing to mobile telecommunications units like this time, he added.

Mr. Pham Ngoc Kim Dong, Deputy Director of the Da Nang branch of Military-run telecommunications company Viettel Group, explained the reason why the number of customers has skyrocketed in these days was that many customers were concerned about fraudulent messages as well as information safety, so they chose to go to telecommunications service stores to carry out the standardisation of information.

Mr. Nguyen Thanh Tuyen, Deputy Director of the MobiFone Service Company Region 3, informed that since notifications about information standardisation of mobile phone subscribers was widely publicised, the number of subscribers coming to telecommunications service stores to update information has increased significantly.

Specifically, MobiFone's service stores have witnessed a 100% - 200% rise in the number of visitors.

In order to avoid people rushing to register for the standardisation of information in the days leading up to the date of blocking information, telecommunications units have taken many solutions.

In particular, the MobiFone service providers have organised streamlining to avoid congestion, increased personnel in peak situations, and established mobile information standardisation points at crowded places such as industrial parks, universities and corporate offices.

Also, training courses on professional enhancement for all office staff who did not do information registration before will be organised.

Mobile phone subscribers with personal information that does not match the national population database will be blocked from March 31.

Phone numbers with incorrect information will receive a notification from the mobile carriers.

Mobile phone providers will send messages to customers for five days at least once a day to ask subscribers to update their information as requested.

The providers will block incoming calls 15 days after the first notification is sent out, while the two-direction block would take effect after the following 15 days if the subscriber still fails to update their personal information with the carriers.

After 60 days from the first notification, uncooperative subscribers would have their contracts terminated.

Customers are waiting for their turn to update their personal information

Many telecommunications network operators have to add more staff to serve the information update needs of customers.

In order to reduce the pressure on on-spot staff, many stores assign additional personnel to guide customers to update and verify information via smartphones.

Customers when going to telecommunications stores need to bring their identity cards or chip-based citizen identifications, especially need to come directly, to complete the update in the most convenient way.

Reporting by CHIEN THANG - Translating by M.DUNG