Mr. Tran Van Khoe, manager of Sy Hung Company offering passenger transport service on the Ba Don - Da Nang route, always completes the online application whenever he wants to add more trips or change the departure and arrival times of the coach route. When the application is complete and within the prescribed time, the Da Nang Department of Transport will send the results to his home, so he will not have to go to the Department’s One-Stop shop like before.

Director of the municipal Department of Transport Bui Hong Trung said that his unit has upgraded and updated new subsystems on the specialised database system and information systems under its management. This, thereby, maintains the rate of 100% for full-process online public services (level 4) for eligible procedures, and the rate of 100% for online applications in the fields of tourism, inland waterways, construction management, registration and roads.

Additionally, the Department has concentrated on promoting the application of information technology in specialised State management activities on transport to the shared database of the city and the Ministry of Transport.

Besides, the Department has reviewed, reduced, and shortened the time taken for handling 17 administrative procedures in the fields of roads, inland waterways, and construction activities. It has also cut off time spent on handling 7 administrative procedures when organisations and individuals submit dossiers online compared to submitting documents directly in the fields of inland waterways and construction activities.

At the same time, it has reviewed and implemented 26 administrative procedures that reuse information and data already in the digital data warehouse, national databases, and specialised databases serving the reception, handling of administrative procedures, and provision of public services.

At the same time, great efforts have been made to coordinate with the municipal Department of Information and Communications to digitise application forms and declarations for 54 administrative procedures that are providing full-process online public services (level 4) on the city’s Public Service Portal.

The Department of Transport has applied application and declaration forms that have been standardised to exploit data in the city's digital administrative procedure results warehouse, and in the National Database on Population and the National Database on Business Registration, to replace part of the declared information when performing administrative procedures and public services online.

Similarly, at the municipal Department of Industry and Trade, digital transformation has been actively pursued for several years. Director of the municipal Department of Industry and Trade Le Thi Kim Phuong said that 100% of the unit’s administrative procedures have been provided with online public services at level 4.

In 2023, the Department effectively organised four digital transformation training courses for individuals, organizations and businesses in the locality. Accordingly, the participants were guided to apply digital transformation solutions (artificial intelligence, livestream, multi-channel sales) in trade promotion, and import and export activities. Also, these courses offered them the opportunities to access information, knowledge and skills to use digital transformation solutions in the energy industry and industrial sector, gradually improving production and business capacity, and expanding the market.

In commerce, the department has completed the construction of an online shopping map, as well as supported small traders in promoting, integrating, and standardising digital transformation at four major markets under its jurisdiction. Online shopping initiatives and livestream sessions have also been implemented to assist affiliated individuals and businesses.

The industry and trade sector organises a series of activities to promote e-commerce applications at traditional markets and livestream activities to introduce typical products, OCOP, … at markets.

According to Ms. Le Thi Kim Phuong, the Market Management and Development Company has created and maintained the "Da Nang Market" fanpage on Facebook. In particular, the company has set up the OA Zalo page to implement cashless payments and other management activities. At the same time, it has coordinated with Viettel Da Nang to deploy the Market 4.0 model - cashless payments for businesses and market-goers by scanning VietQR codes or transferring money via phone numbers on the Viettel Money app.

As for the health sector, digital transformation and the application of IT in medical examinations and treatment are among the sector’s important tasks. To achieve this goal, the municipal Department of Health has launched digital transformation movements in the health sector. As recorded at hospitals and medical centres in districts, digital transformation is being implemented synchronously and effectively, contributing to enhancing the quality of medical examinations and treatment.

The health sector is promoting digital transformation, contributing to more effective patient care, examinations and treatment.

At the Lien Chieu District General Hospital in the early morning, many people came early to get their ordinal numbers. The hospital arranged staff at the numbering counter to guide the elderly. The people skillfully get an ordinal number before sitting and waiting for their turn for medical examinations and treatment.

Director of Lien Chieu Chieu District Medical Centre Nguyen Dai Vinh said that, realising the importance of digital transformation, the centre regularly implements digital transformation tasks as per directives of the municipal Department of Health and instructions from related units.

Accordingly, focus has been on carrying out the project of receiving patients without using paper but through chip-based citizen ID cards, or VNeID and VssID apps (QRcode scanning); as well as gradually digitising medical data such as medical records and cashless payments.

Along with that, e-prescription and https://donthuocquocgia.vn/ software, and online appointments for medical examinations and treatment, have been deployed, thereby creating convenience for local people.

“Initial digital transformation implementation has facilitated a quicker reception process, allowing more time for patient care and creating closeness between patients and medical staff” Director of Lien Chieu Chieu District Medical Centre Nguyen Dai Vinh.
 

2030, the number of online public administrative services is identified as one of the measures of e-Government. Additionally, one of the measures of digital Government is the reduction in the number of administrative services, and the increase in the number of new and innovative public services serving society thanks to digital technology and data. In recent times, the authorities at district, ward and commune levels have been boosting digital transformation.

Every time he does administrative procedures for his family, Mr. Phan Van Cuong, a resident of Hoa An Ward, Cam Le District, logs into the city’s administrative procedure information system to register online. When he arrives at the One-stop shop, he continues to log into the QR code application system to dial a queue number and then waits for his turn. Everything happens quickly and very conveniently.

Chairman of Cam Le District People's Committee Nguyen Quang Vinh said that recently, the locality has continued effectively implementing digital transformation associated with administrative reform in a bid to improve the quality of public services.

In particular, Cam Le District People's Committee promotes the application of QR codes to support citizens in transactions at the One-Stop Department such as deploying QR code application in organising automatic queuing systems to help save investment costs (compared to traditional automatic queuing systems) while creating favourable conditions for citizens to grasp and regularly update the situation of receiving citizens at the One-Stop Department (number of citizens waiting, and expected time for their turn), thereby proactively arranging time to transact at the One-Stop Department, and limiting the waste of time of citizens and society in general when having to wait.

Along with that, 180 administrative procedures under the jurisdiction of the district-level People's Committee, and 90 administrative procedures under the jurisdiction of the ward-level People's Committees, have had QR codes linking information, file components, and processing time. This has facilitated citizens in need to easily look up and learn about.

“To create more favourable conditions for citizens in handling administrative procedures and at the same time encourage citizens to submit applications online, the district People's Committee has proactively reduced the processing time of 27 administrative procedures,” said Chairman of the Cam Le District People's Committee Nguyen Quang Vinh.

From January 1, 2023 to late June 2024, the proportion of documents handled online at the People's Committee of Cam Le District reached 91%.

"To further grasp the actual situation of public service quality, in 2023, the People's Committee of the district invited the Da Nang Public Service Information Centre, currently known as the Da Nang IOC, to survey 1,000 citizens who had administrative procedures resolved with independent criteria of the People's Committee of the district. As a result, the satisfaction rate reached 98%. In the first six months of 2024, the People's Committee of the district received 216 reviews at the Da Nang Online Public Service Portal https://dichvucong.danang.gov.vn. Notably, 100% of the opinions were satisfied", Mr. Vinh shared.

Like many other localities, Hoa Vang District has done a good job of digital transformation, always aiming at people's satisfaction.

Nguyen Thuc Dung, Standing Vice Chairman of Hoa Vang District People's Committee, said that up to now, 100% of eligible administrative procedures have been provided as full-process online public services with a total of 220/220 procedures. 3,468 out of the 3,471 received records have been handled online, representing a rate of 99.91% (exceeding the city's target for 2024 of 95%). The average rate of online payment records at the Hoa Vang District People's Committee is 1,110 out of the 1,297 received records, reaching a rate of 85.58%.

According to Mr. Nguyen Thuc Dung, the rate of online records and digitized records in communes reached 100%, whilst the proportion of cashless payments was over 50%. All 11 communes in the district maintained models to support people in performing online public services and promoting digital transformation in the community. Hoa Son Commune is a typical example with the model "No appointment, no cash on Wednesdays" in handling administrative procedures.

The communes of Hoa Phong, Hoa Nhon, Hoa Tien, and Hoa Phuoc have launched mobile support models, aimed to guide people to install the VNeID app and register for an identification account. Included are “Youth supporting online public services” in Hoa Phong Commune; "Teams implementing administrative reform and digital transformation" in Hoa Nhon Commune; and "Mobile citizen support team" in Hoa Tien and Hoa Phuoc communes.

The communes of Hoa Khuong, Hoa Chau, Hoa Bac, Hoa Ninh, Hoa Lien and Hoa Phu with online public service support models such as "Online public service and digital transformation support point" in Ta Lang and Gian Bi villages (Hoa Bac Commune), Huong Phuoc Village (Hoa Lien Commune), Son Phuoc Village (Hoa Ninh Commune), and Hoa Hai Village (Hoa Phu Commune); "Electronic residential area" in Bau Cau Village in (Hoa Chau Commune); and "Online public service support point" at the One-stop shops (Hoa Khuong Commune).

In addition, the One-stop shops receive 100% of the records on the Electronic One-stop System. 4,077 out of the 4,086 records are handled early and on-time, accounting for 99.7% of the total. 3,005 out of the 3,236 records in the district were digitized, accounting for 93%. The rate of digitized records at the People's Committees of 11 communes reached an average of 99%. 100% of departments, offices, and People's Committees at district and commune levels, have effectively applied the software in directing, operating, and sending and receiving interconnected electronic documents.

Reporting by NGOC PHU-PHUONG MINH-QUOC CUONG-THANH HUYEN
Translating by MAI DUNG