Da Nang chatbot 1022 app has been named among the 12 finalists for the 2020 GO SMART Award. It is the only Vietnamese software product which advances to the final round of this award. 

Created by the Da Nang Department of Information and Communications, Da Nang Chatbot 1022 was introduced in Da Nang 2018.

Da Nang chatbot 1022 offers information on such necessary administrative procedures as business registration and civil status, hereby creating a closer link between the municipal government and local residents, and facilitating local residents to easily access transparent information.

Every day, 500 messages are exchanged via chatbot.

The annual GO SMART Award aims to honour the excellent performance in the promotion of Inter-City PoC projects among governments and other city stakeholders.

By KHANG NINH - Translated by M.D