The Da Nang Public Service Information Centre’s switchboard (0236) 1022 has operated the 1022 Da Nang mobile app since October 2020, an active move to enable cellphone users from all walks of life to have more convenient access to Da Nang’s public services, thereby helping create even more utilities on smartphones.

A scene of the one-stop shop in the Da Nang Administrative Centre

Available for both iOS and Android, the app is free to download from Google PlayStore and Apple Store.

Via the app, users can make free calls and send messages to the switchboard 1022 to get any necessary information they truly want and have their concerning questions about all aspects of deep concern to them answered by relevant local agencies.

According to Director of the Da Nang Public Service Information Centre Nguyen Van Quoc, in the past, as anyone wanted to contact the switchboard 1022, they had to make charged phone calls through mobile telecommunications networks.

Now, just possessing a mobile phone connected to the Internet with the installation of the 1022 Da Nang app, “it is a piece of cake” to call, and send messages free of charge to the switchboard 1022.

After nearly 2 months of the trial implementation, the app has attracted about 1,000 account registrations and received more than 600 calls form users.

The majority of the calls raised concerning issues on regulations and policies, online public services, administrative procedures, and problems on urban order, and greenery, lighting, drainage operations across the city.

Currently, twenty switchboard operators from the Da Nang Public Service Information Centre work daily from 7:30am to 9:00pm, even on weekends and public holidays.

In addition to the provision of free calls, the 1022 Da Nang app allows users to look up necessary information on such aspects as the handling of administrative dossiers via the ‘one-stop-shop’ mechanism, the travel schedules of bus routes, urban and countryside land prices, the operation of base transceiver stations (BTS), food safety and hygiene, power outage schedules, medical examination, treatment and vaccination facilities, pharmacies, foreign language centres and traffic violations.

Also, the app usually release its latest bulletins offering the municipal administration-adopted important policies and regulations and on-going or future events.

On 22 December, 2020, the switchboard 1022 received a message via the app from a local resident who made complaint about the noise pollution caused by a hotel on downtown Bach Dang Street. The noise turned intolerably exasperating in the late evening and into the wee hour, making local residents living nearby much annoyed.

Having received the public complaint, the switchboard, in a prompt fashion, connected with relevant local agencies for the problem to be handled quickly. In particular, effective measures were taken to ensure that such noise pollution incident might not happen again.

As stipulated, relevant local departments and agencies are required to reply to complainants and deal with their reported issues.

However, if a case is complicated or sensitive, Da Nang Public Service Information Centre must immediately report the matter to the municipal government for dealing with as quickly as possible.

Boasting its highly practical and useful features, the 1022 Da Nang app helps create a deeper connection between Da Nang government and local citizens, a step towards making the city greener, cleaner and more beautiful in the years ahead.

By LAM PHUONG- Translated by A.T